Refund Policy
Thank you for shopping us. We want to ensure you are completely satisfied with your purchase. If you have any questions about our refund policy, please don't hesitate to contact our customer service team at [customer service email or phone number].
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund. Please note that the item must be in its original condition and packaging to be eligible for a refund.
Return Process
To initiate a return, please contact our customer service team at info@epicgreendistro.com. They will provide you with a return authorization and instructions on how to return the item.
Refund Processing Time
Once we receive your returned item, our team will inspect it and process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
Exclusions
Please note that certain items may not be eligible for return or refund, including:
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Items that have been used, damaged, or altered
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Items that are not in their original packaging
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Customized or personalized items
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to replace the item or issue a refund as quickly as possible.
Shipping
Shipping takes 7 to 10 days after order is placed. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
International Returns
International Shipping takes 10 to 15 days after order is placed.For international returns, please contact our customer service team for further instructions.
Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at info@epicgreendistro.com